Angels

I was in Marks and Spencer this morning.

The lady serving at the tills there saw me hovering with my basket and said quite loudly to me...

"Over here Angel"

She proceeded to call me Angel at least once more, maybe even twice during our brief exchange and all in all I was quite flattered by that.

I came back to the office and told my mate Chris this, he said 'patronising... patronising and common.' Chris has very high customer service standards!

The thing is and I told Chris this too... As I had walked away from the lady's till, I wondered if Angel was an appropriate way to address a customer and if she called everyone that. Either way, it made me feel nice and that was the important thing I supposed. Just as I was mulling all this over, the same checkout lady called across to another customer who was waiting.

"Over here Madam!"

I glanced across to the customer who had been addressed as Madam and she was probably only ten or fifteen years older than me.

Well, I'd rather be an Angel than a Madam any day and with that much, Chris was inclined to agree.